Service Process Reengineering
Results that Exceed Expectations
Dealerships often task managers with improving existing processes in an effort to increase profits.
Managers are well-versed in day-to-day operations and other financial responsibilities.
They rarely have the background or skills required for a successful change-management initiative.
As a result, initiatives often fall short of expectations or are abandoned.
service process reengineering
Service process reengineering is the re-thinking and redesign of service processes with the goal of improving shop productivity / efficiency, gross profit and customer satisfaction.
results that exceed expectations
With an extensive background in dealership reengineering and software development, we're uniquely qualified to serve dealerships that want to reach their full potential.
Working together, we re-define and implement processes that dramatically improve performance, profitability and customer satisfaction.
Improved shop P/E (productivity efficiency) is one result of reengineering.
Domestic dealerships can expect to perform at 115-120% while import locations can anticipate 130-140%.
To see how increased P/E will improve your financial picture, use our Projection Calculator.